Terracotta by Sachii
Cancellation Policy
Cancellation Policy


In case you have a change of mind after placing the order , and want to cancel it, please do so within 24 hours of placing the order, as once shipped, the order cannot be cancelled.

The nature of our products does not allow us to accept returns or provide replacements. However, your satisfaction is important, so please get back to us within 3-5 days of receipt with images and details should you have any concerns for us to review, and we shall be happy to help.


  • Given the fragile nature of our products, these are not eligible for return.
  • We only offer a replacement if a wrong or damaged item has been delivered.
  • In the unlikely event that your merchandise arrives damaged, you should email us a photo of the damaged product with the order details within 48 hours of receiving your order.  
  • Our team must receive and approve your replacement request. Once your request is received and approved, we will ship you another brand new product of the same SKU.
  • Customer satisfaction and happiness is out utmost priority, so please feel free to reach out to us with any concerns you may have and we'll be happy to help you.

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