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Shipping and Delivery Policy

Shipping

We are committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. If there is no courier service available in your area, we will ship your items via Government Registered Bookpost or Speedpost. Some of our products are fragile and we may not be in a position to courier in which case please refer to item page to check if the item can be couriered or not.


Delivery

Orders are usually dispatched within 3 working days and delivered within 7 to 8 working days of order placement.

In the rare event of having received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call us at +919999319678 or email us at terracottabysachii@gmail.com mentioning your Order ID so we can look into the matter and help resolve the same.